To ensure that your reputation in the business stays positive, it’s best that you give the right kind of customer service to the ones who patronise your business.
Joblogic.com shares what some of the best in business do.
Get a Reliable Software and Check Social Media Feedback
First, you have to make sure that you have good customer service software, such as mobile job management software, and that you check feedback from social media. According to burrito legend Boloco’s CEO John Pepper, you will learn a lot from social media because it’s the first thing your customers use to say what they think about your company – and it can make or break you. Therefore, you shouldn’t just check social media, but act on what you’ve learned, too.
Respond to your customers in a positive manner
Remember when negative reviews were posted about Amy’s Baking Company? Yes, that infamous restaurant featured on Kitchen Nightmares. Aside from providing less than stellar service to their customers, they also replied and argued with them on Yelp.
Remember: take the high road and focus on improving your efforts – and don’t fight with your customers.
Try to respond in real time
How would you feel if you aired complaints against a company and they only respond to you after months – or worse, years?
Well, here’s the thing: when answers take too long to come, people would think your company is no longer prolific, and chances are, they will look for other alternatives. Time is important in business – and that includes replying to your clients, too.
Motivation is key
And more than anything, you have to start empowering your employees so they will learn how to work as a team. Let them know what they need to do, but also tell them that the company wouldn’t be successful without them around. This way, you can also pluck the bad “weeds” out.
Delivering impeccable customer service is important because it shows the public that you’re committed to giving only the best kind of work available. And you know what? That’ll make you one of the best in the industry.